Technology Won't Fix Everything

Many dental insurers are accelerating investments in AI, automation, and self-service platforms. But even the most advanced tools fall short without rethinking the organization behind the technology. Legacy structures, siloed teams, and inconsistent processes continue to limit outcomes—no matter how modern the tools appear. In this session, we will share real-world transformation work across leading health and dental plans. You’ll see how forward-looking plans are transforming the way they operate to meet evolving expectations from members and staff alike.

Benjamin Baenen is a Partner with 18 years of experience advising across the dental ecosystem, including payers, providers, DSOs, and technology firms. Ben specializes in payer platform modernization, dental growth strategy, and operations modernization, helping clients drive growth, innovation, and value creation.  He’s been lucky enough to support Dental Plans for a majority of his career, and passionate about helping plans reduce friction with members and employers – to help achieve better health outcomes across the nation.  He also supports private equity investors through dental platform investments and exits, supporting technology diligence, strategy, and execution.  Ben loves spending all his free time outside of work his two young kids in Chicago, and any leftover time (essentially non-existent) is spent on the golf course with friends and family.